Adjustable Band

We DO NOT accept returns for bundles.
 
To be eligible for a refund, we require proof of purchase in the form of your order number and you must cancel your order before your devices are shipped. 
 
If you ordered a customized metal card to be eligible for a refund, we require proof of purchase in the form of your order number and you must cancel your order before your metal card(s) is engraved. Once your metal card is engraved you are NOT eligible for a refund.

If you are not satisfied with your custom metal card, we will replace it.

To read our full return and refund policy, click here. 

We will ship your order within 3-4 business days from the date of purchase.  Priority mail shipping via USPS typically takes 3-7 days but could take up to 10 in rare circumstances (10 days to Hawaii). We offer upgraded shipping at the time of checkout.

• Features KōchPro NFC technology on the center of the smart band

• This model features one KochPro NFC chip

• Only taps or hovs from on the "KochPro" logo 

• Compatible with most smartphones 

• Re-programmable (reprogram the metal card as much as you like) 

• Easy to program and use 

• No app required used 

• Waterproof 

• No batteries needed 

• Made with smooth silicon

 

OUR PROMISE

Customer satisfaction is our #1 priority! 

In the event you receive a defective product, a replacement will be sent with no additional cost. 

We are committed to going above and beyond to ensure you are satisfied with your product.

If there are any issues or concerns with your order, please feel free to send an email to hello@theKochPro.com so we can resolve it as quickly as possible.

 

ORDER PROCESS

STEP 1 | ORDER

Pick your product and select the quantity. Then, place your order through our secure website.  If you have any questions or concerns, please email it to us at hello@thekochpro.com with your order number. Or you can reply to the automatic email sent after your purchase is confirmed. Once confirmed, you will be assigned an in-house project manager to begin with Step 2: Package & Shipping 

 

STEP 2 | PACKAGE & SHIPPING

We will package your Kochpro smart band and will ship your order within 3-4 business days. We offer Free shipping via USPS typically takes 2-7 days but could take up to 10 in rare circumstances (10 days to Hawaii). We offer upgraded shipping options of 1-2 day and 2-3 day available at checkout. 

Is this wristband good for active events?

No. We do not recommend wearing the adjustable wristband for tournaments, games or anytime you are extremely active. Our athletic and rookie wristbands are more durable and better suited for events such as 7-on-7 tournaments, football game, basketball games, baseball games, etc. 

How fast does my item ship?

We will ship your smart card 1-3 business days from the date of purchase on single custom orders and 3-5 business days for large orders. We use USPS or UPS, whichever service provider that offers the faster shipping option for you, per the shipping option you select at the time of checkout. Typically orders can take 2-7 days but could take up to 10 days in rare circumstances (10 - 11 days to Hawaii). 

 

Bulk orders are unique and your assigned sales person will let you know when you can expect your order. 

 

 

 

Does the devices work on Android phones?

Yes.

• For Androids, hold the back of your metal card within 1/2 inch of the backside-middle of the phone for 1 - 3 seconds. Android users MUST have their NFC technology feature setting turned on or it will not work on their devices.
• For Androids, hold your sticky token, key chain, or wristband within 1/2 inch of the backside-middle of the phone for 1 - 3 seconds. Android users MUST have their NFC technology feature setting turned on or it will not work on their devices.
• For iPhones, hold your KōchPro device within 1/2 inch of the top-center of your iPhone (front or back) for 1 - 3 seconds.

• You do NOT need your camera to tap. The tap function will NOT work if your camera is on. 

• You ONLY need to use your camera if you have a KochPro profile and are using your QR code. 

 

 

For upscale occasions, everyday outings and events that require a more sophisticated look, our Adjustable wristband is ideal. However, for active events like 7-on-7 tournaments, football, basketball or baseball games, our Athletic, Dual, and Rookie wristbands are better suited due to their durability. When selecting the appropriate wristband, it's crucial to consider the specific needs and context of each event.